[스크랩] 전화영어 기초회화

1. 실례지만 누구를 찾으신다고요??
Execuse me, who would you like to speak to?

2. 지금은 부재중 이십니다.
He/She is not available now.
He/She is out now.
He/She is not in now.

3. 메모남겨드리겠습니다.
May I take a message?

4. 잠시만요 연결해 드리겠습니다.
Hold on, please. I'll put you through.

5. 자리에 안계시니 잠시후 다시 걸어주세요
He/She is not here right now. Please call again later.

6. 죄송합니다만 잘 모르겠습니다.
I'm sorry, I couldn't understand.

7. 죄송합니다만 제가 영어를 잘 몰라서 알아듣기 힘듭니다.
I'm sorry, it's not easy to understand because I can't speak English well.

8. 대화가 가능하신분을 연결해 드리겠습니다.
I'll put you through him/her who are able to talk with you.

 

 

 

 

Telephone Language

Here are some typical phrases that you can use in a telephone conversation.

 

Answering the phone	Hello? (informal) Thank you for calling Boyz Autobody. Jody speaking. How can I help you? Doctor's office.
Introducing yourself	Hey George. It's Lisa calling. (informal) Hello, this is Julie Madison calling. Hi, it's Gerry from the dentist's office here. This is she.* Speaking.* *The person answering says this if the caller does not recognize their voice.
Asking to speak with someone	Is Fred in? (informal) Is Jackson there, please? (informal) Can I talk to your sister? (informal) May I speak with Mr. Green, please? Would the doctor be in/available?
Connecting someone	Just a sec. I'll get him. (informal) Hang on one second. (informal) Please hold and I'll put you through to his office. One moment please. All of our operators are busy at this time. Please hold for the next available person.
Making special requests	Could you please repeat that? Would you mind spelling that for me? Could you speak up a little please? Can you speak a little slower please. My English isn't very strong. Can you call me back? I think we have a bad connection. Can you please hold for a minute? I have another call.
Taking a message for someone	Sammy's not in. Who's this? (informal) I'm sorry, Lisa's not here at the moment. Can I ask who's calling? I'm afraid he's stepped out. Would you like to leave a message? He's on lunch right now.Who's calling please? He's busy right now. Can you call again later? I'll let him know you called. I'll make sure she gets the message.
Leaving a message with someone	Yes, can you tell him his wife called, please. No, that's okay, I'll call back later. Yes, it's James from CompInc. here. When do you expect her back in the office? Thanks, could you ask him to call Brian when he gets in? Do you have a pen handy. I don't think he has my number. Thanks. My number is 222-3456, extension 12.
Confirming information	Okay, I've got it all down. Let me repeat that just to make sure. Did you say 555 Charles St.? You said your name was John, right? I'll make sure he gets the message.
Listening to an answering machine	Hello. You've reached 222-6789. Please leave a detailed message after the beep.Thank you. Hi, this is Elizabeth. I'm sorry I'm not available to take your call at this time. Leave me a message and I'll get back to you as soon as I can. Thank you for calling Dr. Mindin's office. Our hours are 9am-5pm, Monday-Friday. Please call back during these hours, or leave a message after the tone. If this is an emergency please call the hospital at 333-7896.
Leaving a message on an answering machine	Hey Mikako. It's Yuka. Call me! (informal) Hello, this is Ricardo calling for Luke. Could you please return my call as soon as possible. My number is 334-5689. Thank you. Hello Maxwell. This is Marina from the doctor's office calling. I just wanted to let you know that you're due for a check-up this month. Please give us a ring/buzz whenever it's convenient.
Finishing a conversation	Well, I guess I better get going. Talk to you soon. Thanks for calling. Bye for now. I have to let you go now. I have another call coming through. I better run. I'm afraid that's my other line. I'll talk to you again soon. Bye.

 

 

Introducing yourself 자기 소개하기

 

○ This is Ken. 켄입니다.

 

○ Ken speaking. 켄입니다.

 

○ This is Paul Smith speaking. 폴 스미스입니다.

 

○ Hello! This is Mr. Kim of the A Company.

   여보세요! 저는 A사의 미스터 김입니다.

 

○ I'm Sanders of the S Company in (or from)Seoul.

   서울 S사의 샌더스입니다.

 

○ Good morning/afternoon/evening, York Enterprises, Elizabeth Jones speaking.

   안녕하세요, 요크기업, 엘리자베스 존스입니다.

 

 

Asking who is on the telephone 누구인지 묻기

 

○ Who's calling, please? 누구시죠?

 

○ Excuse me, who is this? 실례지만, 누구시죠?

 

○ Can I ask who is calling, please? 누구신지 물어봐도 되나요?

 

 

Asking for Someone 누군가를 요청하기

 

○ Can I have extension 321? 

   (전화) 내선 321로 통화할 수 있을까요? (내선은 회사의 내부 번호)

 

○ Could I speak to...? (Can I - more informal 비형식적 / May I - more formal 형식적)

  ...과 통화할 수 있을까요?

 

○ Is Jack in? (informal idiom meaning: Is Jack in the office?)

   잭 있나요? (비형식적 관용어로 의미는: 잭이 사무실에 있나요?)

 

○ Could I speak to John Martin, please?

   제가 존 마틴과 통화할 수 있나요?

 

○ I'd like to speak to John Martin, please.

   전 존 마틴과 통화하고 싶습니다.

 

○ Could you put me through to John Martin, please?

   저를 존 마틴과 연결시켜 주시겠어요?

 

○ Could I speak to someone who is in charge of overseas marketing?

   해외영업을 담당하고 있는 분과 통화할 수 있나요?

 

 

Connecting Someone 누군가를 연결하기

 

○ Can you hold the line? 잠시 기다려 주시겠어요?

 

○ One moment, please. I'll see if Mr Jones is available.

   잠시만 기다려 주세요. 제가 존스씨가 통화할 수 있는지 보겠습니다.

 

○ I'll put you through. 제가 연결해 드리겠습니다.

 

○ I'll connect you. 제가 연결해 드리겠습니다.

 

○ I'm connecting you now. 지금 제가 연결해 드리겠습니다.

 

 

Putting someone on hold 누군가를 기다리게 하기

 

○ Just a moment, please. 잠시 만요. (잠시만 기다려 주세요.)

 

○ Could you hold the line, please? 기다려 주시겠어요?

 

○ Hold the line, please. 기다려 주세요.

 

○ Can you hold on a moment? 잠시 기다려 주시겠어요?

 

 

How to reply when someone is not available 누군가가 통화할 수 없을 때 응답하기

 

○ I'm afraid Mr. Kim is not available at the moment.

   유감이지만(죄송하지만), 김씨는 지금 통화할 수가 없습니다.

 

○ The line is busy... (when the extension requested is being used)

   이 전화는 통화중입니다.(요구된 내선이 사용 중일 때)

 

○ Mr Jackson isn't in... Mr Jackson is out at the moment...

   잭슨씨가 자리에 안계십니다...잭슨씨는 잠시 자리를 비웠습니다...

 

○ I'm afraid Mr Martin isn't in at the moment.

   유감이지만 잭슨씨는 잠시 자리에 없습니다.

 

○ I'm sorry, he's in a meeting at the moment.

   죄송합니다, 그는 지금 회의 중입니다.

 

○ I'm afraid he's on another line at the moment.

   유감입니다만 그는 지금 통화중입니다.

 

○ Do you want him to call you back?

   그분에게 다시 전화하라고 할까요?

 

 

Taking a Message 메시지 받기

 

○ Could (Can, May)I take a message? 메시지를 받을 수 있을까요?

 

○ Would you like to leave a message? 메시지를 남기시겠어요?

 

○ Could (Can, May)I take a message for him/her?

   그/그녀에게 전하실 말씀을 적어 놓을까요?

 

○ Can I give him/her a message?

   제가 그/그녀에게 메시지를 줄 수 있을까요? = 그/그녀에게 메시지를 남기시겠어요?

 

○ I'll tell Mr Jones that you called.

제가 당신이 전화했다고 존스씨에게 말하겠습니다.

 

○ I'll ask him/her to call you as soon as possible.

   제가 그/그녀에게 당신에게 전화하라고 가능한 빨리 요청하겠습니다.

 

 

Problems 문제들

 

○ I'm sorry, I don't understand. Could you repeat that, please?

   죄송합니다, 말을 알아듣질 못했어요. 다시 한번 반복해 주시겠습니까?

 

○ I'm sorry, I can't hear you very well. Could you speak up a little, please?

   죄송합니다, 잘 안들립니다. 좀더 크게 말씀해주시겠어요?

 

○ Could you speak up, please? I can barely hear you.

   좀 크게 말씀해 주시겠어요? 말씀이 잘 들리지 않습니다.

 

○ I'm afraid you've got the wrong number. 죄송하지만 잘못 거셨습니다.

 

○ I've tried to get through several times but it's always engaged.

   제가 여러 번 연결을 시도했지만 계속 통화중입니다.

 

○ Could you spell that, please?    철자를 말씀해주시겠습니까?

 

 

 

 

 

Sang-mi : Hello, Mrs. Lee. This is Sang-mi. May I speak to Susie?
(안녕하세요, 아주머니. 저 상미에요. 수지 좀 바꿔주세요)

Mrs.Lee : Certainly. hold on, please. Susie!
(그래. 잠깐만 기다려. 수지야!)

Susie : Hi, Sang-mi.
(안녕, 상미야)

Sang-mi : Hi, Can you go to the Folk Village with us this afternoon?
(안녕, 오늘 오후에 우리와 함께 민속촌에 갈 수 있니?)

Susie : That sounds great! What time will you leave?
(그거 아주 좋지! 몇 시 쯤 떠날건데?)

Sang-mi : About 2 o'clock. (2시쯤)

Susie : How are we going?(어떻게 갈거니?)

Sang-mi : Dad's driving us.(우리 아버지가 우리를 태우고 갈 거야)

Susie : Great! I'll go over to your house after lunch.
(신난다 ! 점심 먹고 너네 집으로 갈게.)

Sang-mi : Good. See you then.(좋아. 그때 봐.)

Susie : See you.









Sang-mi : Hello, This is Sang-mi. Is there Min-ho?
(안녕하세요. 상미에요. 민호 있나요?)

Min-ho : Speaking. (전데요)

Sang-mi : Hi, Can you go to the Folk Village with us this afternoon?
(안녕, 오늘 오후에 우리와 함께 민속촌에 갈 수 있니?)

Min-ho : What time will you leave?(언제쯤 떠날건데?)

Sang-mi : About 2 o'clock. (2시쯤)

Min-ho : Sorry. I can't. I'm going to go to my grandpa's house with my family.
(미안하지만 안돼. 우리 식구하고 할아버지댁에 가려고 해)

Sang-mi : Then let's go together next time.
(그럼 다음에 함께 가자)

Min-ho : O.K. (응)

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